Can't Login to M+ Global? All Causes and How to Fix Them
Can't Login to M+ Global? All Causes and How to Fix Them
You try to log in to M+ Global but fail. Maybe an error message appears, or the screen just keeps loading endlessly. Login problems are among the most frequently reported issues by clients - and most can be resolved on your own with the right steps.
This article is compiled from over 240 real questions from Mahersaham clients experiencing login issues. Each scenario is explained with causes and step-by-step solutions.
What Does M+ Global Use for Login?
The first thing many clients get confused about: M+ Global does not use User ID and password like the old M+ Online. The M+ Global login system is:
- Enter your phone number registered when opening your CDS account
- Receive an OTP (One-Time Password) via SMS
- Enter the OTP to log in
- Enter Trading PIN (6 digits) when confirming buy/sell orders
If you're still trying to log in with an old User ID and password from M+ Online, that's the main reason login fails. M+ Global only accepts phone number + OTP.
Problem 1: OTP Not Received
This is the most frequently reported login problem. You enter your phone number but the OTP doesn't arrive.
Step 1: Verify Your Phone Number
Check the number you entered. It must match the number registered when you opened your CDS account. If you've changed phone numbers, refer to our article on How to Update M+ Phone Number.
Step 2: Check SMS Inbox
OTP is sent via regular SMS, not WhatsApp or email. Open the Messages/SMS app on your phone.
Step 3: Wait 1-2 Minutes
Sometimes SMS experiences delays, especially during peak hours. Wait up to 2 minutes before requesting a new OTP.
Step 4: Request OTP Again
If still not received after 2 minutes, tap the "Resend OTP" button in the app.
Step 5: Make Sure SMS Inbox Isn't Full
If your SMS inbox is full, new messages may not come in. Delete some old SMS to make room.
Step 6: Check Telco Network
Make sure your phone has signal and can receive SMS. Try sending a regular SMS to another number to test.
Step 7: Restart Phone
Restarting sometimes fixes SMS reception issues.
Step 8: Contact CS
If all steps above fail, contact M+ hotline at 1300 22 1233 or Mahersaham CS at @mahersahamplatform.
Problem 2: Phone Number Has Changed
You've changed your phone number but the M+ account is still linked to the old number. This means OTP is being sent to a number you no longer use.
Step 1: Confirm You're the Account Owner
Prepare the following information: Client Code, full name (as per IC), IC number, and new phone number you want to use.
Step 2: Contact Mahersaham CS
Go to @mahersahamplatform on Telegram. Select Request and state you want to change your phone number.
Step 3: CS Submits Request to M+
CS will submit the phone number change request to M+. This process usually takes 1-3 business days.
Step 4: Receive Confirmation
After the number is updated, you'll receive notification. Try logging in again with the new phone number.
Problem 3: Trading PIN Blocked
Trading PIN gets blocked when you enter the wrong PIN too many times. This is a security measure to protect your account.
Step 1: Go to Telegram Bot
Open @mahersahamplatform on Telegram.
Step 2: Select Request > Reset Password
In the bot menu, select Request, then Reset Password.
Step 3: Provide Client Code
State your Client Code so CS can verify your identity.
Step 4: Wait for Reset
CS will reset your Trading PIN. The process usually takes a few hours to 1 business day.
Step 5: Set New Trading PIN
After reset, log in to M+ Global. You'll be asked to set a new Trading PIN (6 digits). Choose a PIN that's easy to remember but hard to guess.
Problem 4: Account Not Yet Activated
If you just opened a CDS account and immediately try to log in, you may get a "User not activated" error.
Step 1: Check Email
After your CDS account is approved, M+ will send an activation email. Check your inbox including the Spam/Junk folder.
Step 2: Click Activation Link
In that email, click the activation link provided. This will activate your account in the M+ system.
Step 3: Wait for Processing
After clicking the activation link, wait 15-30 minutes for the system to process. Then try logging in again.
Step 4: If No Email Received
If you haven't received an activation email after 3 business days, contact CS with your Client Code. CS will check the account status and help with activation.
Problem 5: Specific Error Messages
| Error Message | Cause | Solution |
|---|---|---|
| "Invalid phone number" | Wrong number format | Use correct format (e.g., 0123456789 or +60123456789). Remove spaces or dashes. |
| "User not found" | Number not registered | Use the same number from CDS account opening. If changed, contact CS. |
| "Too many attempts" | Too many login attempts | Wait 15-30 minutes before trying again. System auto-unlocks. |
| "Session expired" | Session timed out | Log in again. Normal after period of inactivity. |
| "Service unavailable" | M+ server maintenance | Wait 30-60 minutes. Check Malacca Securities Facebook for announcements. |
| "Account suspended" | Account locked | Contact CS with Client Code. May be locked for security or dormancy. |
Problem 6: Can't Login on Web Version
Step 1: Use the Right Browser
M+ Global web version works best with Google Chrome or Safari.
Step 2: Clear Browser Cache
Open browser Settings > Clear browsing data > select "Cached images and files" > Clear.
Step 3: Try Incognito/Private Mode
Open browser in Incognito (Chrome) or Private (Safari) mode to avoid cache or extension issues.
Step 4: Disable Ad Blocker
Some ad blockers can interfere with OTP popups or login flow. Try disabling temporarily.
Step 5: Try Another Browser
If still having issues, try a different browser.
Login Troubleshoot Checklist
- Are you using your phone number (not User ID/password) to log in?
- Is your phone number still active and the same as registered?
- Checked SMS inbox (not WhatsApp) for OTP?
- Waited 2 minutes and tried resending OTP?
- SMS inbox not full?
- Phone has signal/network?
- Restarted phone?
- Tried web version at mplusglobal.com.my?
- Checked email for activation link (if new account)?
Frequently Asked Questions (FAQ)
What does M+ Global use for login?
M+ Global uses phone number + OTP for login. Not User ID + password like the old M+ Online.
Why isn't my OTP arriving?
Make sure the phone number is correct, SMS inbox isn't full, and phone has signal. Wait 2 minutes and try resending. If still nothing, contact CS.
I've changed my phone number, how do I log in?
Contact CS at @mahersahamplatform with your Client Code, full name, IC number, and new phone number. The update process takes 1-3 business days.
My Trading PIN is blocked, what do I do?
Go to @mahersahamplatform, select Request > Reset Password, provide your Client Code. CS will reset your PIN within a few hours to 1 business day.
What does "User not found" error mean?
The phone number you entered is not registered in the M+ system. Make sure you use the same number from when you opened your CDS account.
How many wrong OTP attempts before getting blocked?
Usually 3-5 wrong attempts. After that, the system temporarily locks. Wait 15-30 minutes before trying again.
Can I log in to M+ Global on two devices at the same time?
No. M+ Global only allows active login on one device at a time. If you log in on a new device, the session on the old device will end.
Can I use the M+ Global web version to log in?
Yes. Visit mplusglobal.com.my and log in with phone number + OTP as usual. Same functionality as the app.
Conclusion
Most M+ Global login problems stem from three main things: wrong or changed phone number, OTP not arriving due to network issues, or blocked Trading PIN. Follow the steps above according to your situation to resolve the issue without waiting long.
If you don't have a CDS account yet to start investing, the first step is to open a CDS account. With this account, you can invest in Bursa Malaysia as well as foreign stocks such as US and Hong Kong through M+ Global.
Open your CDS account here: mahersaham.com/akauncds
Download the free stock market basics ebook to understand investing fundamentals before you start trading: mahersaham.com/ebookasas