Forgot Your M+ User ID or Client Code? Here's How to Retrieve It

User ID and Client Code are two important pieces of information you need to access your M+ trading account. Many clients confuse the two, or forget them because they're rarely used.

This article answers all questions related to User ID and Client Code based on over 260 real questions from Mahersaham clients. Each step is clearly explained so you can resolve it yourself.

Difference Between User ID and Client Code

Before we begin, it's important to understand the difference between these two:

Item	User ID	Client Code
What is it	ID to log in to the M+ platform	Your CDS account identification number
Format	Usually email or alphanumeric code	Example: ABC1234 or 12345678
Used for	Login to M+ Online (legacy)	Verify identity, contact CS, check portfolio
M+ Global	Not needed (uses phone number)	Still needed for CS matters

Important note: In M+ Global, you log in using your phone number + OTP, not User ID. However, Client Code is still required when dealing with customer support.

How to Retrieve Your User ID (Step by Step)

If you're still using M+ Online (before migration to M+ Global) and forgot your User ID:

Step 1: Contact Mahersaham CS

Go to @mahersahamplatform on Telegram.

Step 2: Press Request

In the Telegram bot, press the Request button to start the process.

Step 3: Provide Verification Information

CS will ask for the following information to verify your identity:

Full name (as per IC)
IC number
Email registered when opening the account

Step 4: Wait for Response

CS will check and request your User ID from M+. The User ID will be sent to your registered email.

Step 5: Check Email

Check your email inbox (including the Spam/Junk folder). User ID is usually sent within 1-2 business days.

Tip: If you've already migrated to M+ Global, you no longer need a User ID. M+ Global uses phone number + OTP for login.

Tips for safely storing M+ Global login information and client code — Keep your User ID and Client Code in a safe place for future reference

How to Find Your Client Code (Step by Step)

Client Code is more important because it's needed for various matters. Here are several ways to find it:

Method 1: In M+ Global App

Open the M+ Global app and log in
Tap the Account or Profile section (usually in the top right corner or bottom)
Your Client Code will be displayed under Account Info or Profile Details
Screenshot and save for future reference

Method 2: In Account Opening Email

Search for email from Malacca Securities or M+ sent when you opened your CDS account
Search email with keywords: "client code", "CDS account", "welcome", or "Malacca Securities"
That email usually contains your Client Code

Method 3: In Contract Note / Statement

If you've made transactions before, check email for contract notes or daily statements
Client Code is shown at the top of every contract note and statement

Method 4: Contact Mahersaham CS

Go to @mahersahamplatform on Telegram
Provide your full name and IC number for verification
CS will check and provide your Client Code

Why Is Client Code Important?

Client Code is needed for the following:

Password reset - CS needs Client Code to verify identity before resetting
Trading PIN reset - same as password reset
Phone number change - identity verification required
Portfolio check via CS - if the app is having issues
IPO application - some IPO applications require Client Code
Bank deposit - some deposit methods require Client Code as reference

Common Problems and Solutions

"I never received an email with my Client Code"

This may happen if your email was incorrect during registration, or the email went to Spam. Solution: Contact CS with your full name and IC number. CS can check and provide your Client Code manually.

"My Client Code has both letters and numbers, is that correct?"

Yes, Client Code usually consists of a combination of letters and numbers (e.g., ABC1234). The format varies depending on when the account was opened.

"I have two Client Codes, which one is correct?"

This may happen if you have more than one CDS account (e.g., direct account and nominee account). Contact CS to confirm which one is active.

"Can I change my User ID?"

User ID usually cannot be changed as it's set by the M+ system. However, in M+ Global, you don't need a User ID - log in directly using your phone number.

Screenshot your Client Code and save in a special folder on your phone - you'll need it anytime
Use a password manager (e.g., Google Password Manager, Bitwarden) to store all login info
Write it in a physical notebook as backup - keep in a safe place
Never share your Client Code or login info with strangers
Forward the account email to yourself with a special label so it's easy to find later

Frequently Asked Questions (FAQ)

What's the difference between User ID and Client Code?

User ID is used to log in to the M+ Online platform (legacy). Client Code is your CDS account identification number needed for CS matters and identity verification.

What do I use to log in to M+ Global?

M+ Global uses phone number + OTP for login. You don't need a traditional User ID or password.

How do I find my Client Code in M+ Global app?

Open M+ Global app, go to the Account or Profile section. Your Client Code will be displayed under Account Info or Profile Details.

Can my Client Code change?

No. Client Code is permanent and unique to each CDS account. It doesn't change as long as your account is active.

I don't remember the email I registered with. What should I do?

Contact CS at @mahersahamplatform with your full name and IC number. CS can check the registered email in the system and help update it if needed.

How long does it take to retrieve a User ID?

Usually 1-2 business days after CS submits the request to M+. Check email including the Spam/Junk folder.

Why do I need a Client Code if I already log in with my phone number?

Client Code is still needed for CS matters like password reset, Trading PIN reset, phone number change, and IPO application. It's the official identification number for your account.

Can I have more than one Client Code?

Yes, if you have more than one CDS account (e.g., direct account and nominee account). Each account has its own Client Code.

Conclusion

User ID and Client Code are two different pieces of information that you should keep safe. In M+ Global, login already uses phone number + OTP, so User ID is less relevant. However, Client Code remains very important for CS matters and identity verification. Keep your Client Code somewhere safe and easily accessible.

If you don't have a CDS account yet to start investing, the first step is to open a CDS account. With this account, you can invest in Bursa Malaysia as well as foreign stocks such as US and Hong Kong through M+ Global.

Open your CDS account here: mahersaham.com/akauncds

Download the free stock market basics ebook to understand investing fundamentals before you start trading: mahersaham.com/ebookasas