CDS Account Activation & Verification: From First Email to Successful Login

Your CDS account has been approved — congratulations! But many people get stuck at the next step. "I did not receive the activation email", "How do I set the password?", "What is a Trading PIN?" — these questions commonly arise after account approval.

This article explains every step from receiving the approval email to successfully logging in and being ready to trade. Follow the steps so you do not miss anything.

What Happens After Your CDS Account Is Approved?

After Mplus approves your CDS account application, several things happen automatically:

1. CDS account registered with Bursa Malaysia — your CDS number is generated (format: 012-001-XXXXXXXXX)
2. Client code assigned (format: ABC123J) — this is your unique ID at Mplus
3. Emails sent to the email address registered — containing login information and activation instructions

You will typically receive 2-3 separate emails from Mplus:

• Email 1: Confirmation that your CDS account has been successfully opened — containing CDS number and client code
• Email 2: Instructions for M+ Global — how to download the app and login
• Email 3 (if applicable): Additional information for global market access (US/HK)

Step by Step CDS Account Activation

Step 1: Check the Approval Email

1. Open the email inbox you used during registration
2. Search for emails from Mplus or Malacca Securities
3. If not found in inbox, check Spam, Junk, or Promotions (Gmail) folders
4. The email contains:
   • Your CDS account number
   • Your client code
   • Login instructions for M+ Global

Important: Save this email for reference. Screenshot or note down your CDS number and client code in a safe place.

Step 2: Download M+ Global App

1. Go to Google Play Store (Android) or App Store (iPhone)
2. Search for "M+ Global" or "MPlus Global"
3. Download and install the app
4. Make sure the app downloaded is the official app from Malacca Securities Sdn Bhd

Note: M+ Global replaces the old M+ Online. If you are still using M+ Online, please switch to M+ Global. Refer to our M+ Global vs M+ Online comparison guide.

Step 3: First Login to M+ Global

1. Open the M+ Global app
2. Tap "Login"
3. Enter the phone number registered during CDS account opening
4. You will receive an SMS OTP (One-Time Password) — a 6-digit code
5. Enter the OTP code in the app
6. You will be prompted to set a new password

Tips:

• Make sure the phone number entered is the same as the one registered
• If you do not receive the OTP, wait 60 seconds and click "Resend"
• If still not received after 3 attempts, contact the support team

Step 4: Set Password

You will be prompted to create a password for your M+ Global account.

Password requirements:

• Minimum 8 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 number (0-9)
• At least 1 special character (!@#$%^&*)

Tip: Note down your password in a safe place. If forgotten, you can reset through the app or contact support. Refer to our password reset guide.

Step 5: Set Trading PIN (6 Digits)

The Trading PIN is a 6-digit code required every time you make a transaction (buy/sell shares).

1. After setting your password, you will be prompted to create a Trading PIN
2. Enter 6 digits of your choice
3. Confirm by entering the same Trading PIN again

Important about Trading PIN:

• Trading PIN is used for every buy/sell transaction
• It is different from the login password — password is for entering the app, Trading PIN is for placing orders
• If your Trading PIN is blocked after several wrong entries, wait 5 minutes and try again
• If forgotten, you can request a reset through @mahersahamplatform

Step 6: Account Active — Ready to Use

After completing all the steps above, your account is fully active. You can now:

• Deposit money into your trust account via FPX
• Buy and sell shares on Bursa Malaysia
• Access global markets (US and Hong Kong) if selected during registration
• View portfolio, charts, and market data

Common Activation Problems & How to Fix

Problem 1: Activation Email Not Received

Common causes:

• Email went to Spam/Junk folder
• Registered email address had a typo
• Account has not been approved yet — still under review

How to fix:

1. Check all email folders including Spam, Junk, and Promotions
2. Search for emails from senders containing "mplus" or "malacca"
3. If still nothing after 3 business days, contact @mahersahamplatform with your name, IC, and registered email
4. Our team will check and request Mplus to resend the activation email

Problem 2: OTP SMS Not Received

Common causes:

• Phone number entered differs from registered number
• Telco network issues
• SMS inbox full

How to fix:

1. Ensure the phone number entered is exactly the same as the registered one
2. Wait 60 seconds and click "Resend OTP"
3. Make sure SMS inbox is not full — delete old messages if needed
4. Restart your phone and try again
5. If still failing, contact Mplus at 1300 22 1233

Problem 3: Trading PIN Blocked

Cause: Entering the wrong Trading PIN several times consecutively.

How to fix:

1. Wait 5 minutes — Trading PIN will auto-unblock after this period
2. After 5 minutes, enter the correct Trading PIN
3. If you forgot your Trading PIN, request a reset through @mahersahamplatform

Problem 4: Account Has Not Been Used for a Long Time (Dormant)

If your CDS account has been inactive for a long period, it may become dormant and needs reactivation.

How to fix:

1. Download the Bursa Anywhere app from Play Store / App Store
2. Login with your IC number
3. Follow the instructions for Reactivate Account
4. Process takes 1-3 business days
5. Or contact @mahersahamplatform for assistance

Problem 5: "User Not Activated" Error When Trying to Login

Meaning: Your account has been approved but not fully activated yet.

How to fix:

1. Check your email for an activation link that needs to be clicked
2. If no email found, contact @mahersahamplatform to request Mplus to resend it
3. After clicking the activation link, try logging in again

Password Login vs Trading PIN: Key Differences

Aspect	Login Password	Trading PIN
Purpose	To enter the M+ Global app	To confirm every transaction (buy/sell)
Format	8+ characters (uppercase, lowercase, numbers, special chars)	6 digits only
When used	Once per login session	Every time you place a buy or sell order
If forgotten	Reset through app or contact CS	Wait 5 min if blocked, or request reset via CS
If blocked	Need to reset through CS	Auto-unblock after 5 minutes

Post-Activation Checklist

After successfully logging in, make sure you complete the following:

1. Deposit money into trust account — recommended minimum to start trading is RM1,000
2. Join Mahersaham support group — contact @mahersahamplatform for invite link
3. Register on Mahersaham app — go to app.mahersaham.com and register using the same email as Mplus
4. Download free ebook — at mahersaham.com/ebookasas for investment basics
5. Watch platform class — free M+ Global platform class available for Mahersaham clients

Frequently Asked Questions (FAQ)

How long after account approval can I login?

Usually within a few hours to 1 business day after the activation email is received. Once you set your password and Trading PIN, the account is ready to use.

I did not receive the activation email. What should I do?

Check Spam, Junk, and Promotions folders. If still nothing after 3 business days, contact @mahersahamplatform with your name and IC number for follow-up.

What is the difference between login password and Trading PIN?

Login password is for entering the M+ Global app. Trading PIN (6 digits) is for confirming every buy/sell transaction. Both are different and need to be remembered.

My Trading PIN is blocked. What do I do?

Wait 5 minutes, then enter the correct Trading PIN. It auto-unblocks after this period. If you forgot your PIN, contact support for a reset.

My account has not been used for a long time and I cannot login. What should I do?

Your account may be dormant. Reactivate through the Bursa Anywhere app or contact @mahersahamplatform for reactivation assistance.

Can I change my Trading PIN?

Yes. In the M+ Global app, go to Settings or Security to change your Trading PIN. You will need to enter the old PIN before setting a new one.

I get a "User not activated" error when logging in. What does it mean?

Your account has been approved but not yet activated. Check your email for an activation link to click. If no email found, contact support.

My phone number has changed. How do I login?

Contact @mahersahamplatform with your client code, front IC photo, and new phone number. Our team will update the system. Process takes 1-3 business days.

Conclusion

The CDS account activation process is straightforward if you follow each step in order. The key: check your email (including Spam), download M+ Global, login with the correct phone number, and set your password and Trading PIN. If you encounter any issues, the Mahersaham support team is always ready to help.

For any questions or issues during activation, contact us on Telegram: @mahersahamplatform

Further Reading

• Documents & Requirements to Open a CDS Account — Complete Checklist
• CDS Account Status Pending: How Long to Approve?
• Guide to Filling the CDS Registration Form
• Forgot M+ Password? How to Reset
• How to Download & Install M+ Global
• M+ Global vs M+ Online Differences